Make Your Payments

Choose the best option to make your mortgage loan payments.

We have a variety of channels to make your mortgage payments. Learn how each one works.

Automatic Payment (Direct Payment)

The most convenient and efficient way to pay and ensure you don’t fall behind.

• Select the day and the deposit account from which we will debit your payment
• Debits will be made automatically on your chosen date
• To sign up, just download the authorization, fill it out, sign and send it to: Mortgage.ResolutionClaims@popular.com

Learn about the benefits of Direct Payment

Avoid late payment penalties and protect your credit in the fastest and most effective way, register in TelePago Popular® or sign up for Direct Payment.

Other payment channels available

• Online Banking (Mi Banco Online)

• Enter Mi Banco Online and select “Make Payments”
• Fill the information by entering your mortgage number
• Chose the bank account from which you want to pay and the correct payment amount to complete the transaction
• If you do not have an account with Popular, you must first register the other banking institution account you will use to make your payments
• You can also access the periodic statements through e-Statement

Remember to have your periodic statement on hand; you will need it to enter your mortgage number and the correct payment amount.

• Download the Mi Banco Mobile app
• Register your mortgage as a payee: select the option “Mortgage, loans and leasing”
• Fill the information by entering your mortgage number
• Chose the bank account from which you want to pay and the correct payment amount to complete the transaction
• If you do not have an account with Popular, you must first register the other banking institution account you will use at Mi Banco Online desktop version

Remember to have your periodic statement on hand; you will need it to enter your mortgage number and the correct payment amount.

• Through TeleBanco you can pay various accounts at the same time and make your mortgage payments at any time. Call 787.724.3650 787.724.3650 or 1.888.724.3650 1.888.724.3650 toll free.
• Through TelePago you can register or program recurring mortgage payments. Speak to one of our representatives or use the automated service by calling 787.724.3652 787.724.3652 or 1.888.724.3659 1.888.724.3659 toll free.

Remember to have your periodic statement on hand; you will need it to enter your mortgage number and the correct payment amount.

• If you have questions related to your mortgage loan, call 787.775.1100 787.775.1100 o 1.800.981.1982 1.800.981.1982, toll free, and one of our Mortgage Servicing representatives will assist you.
• Service hours: Monday to Friday - 8:00 a.m. to 6:00 p.m., Saturdays and some holidays - 8:00 a.m. to 1:00 p.m.

Remember to have your periodic statement on hand; you will need it to enter your mortgage number and the correct payment amount.

• Access to in-person services. Some of our branches located throughout the island
• Submit the payment coupon included in your mortgage’s account statement

• Send a check or money order to:
  Banco Popular
  Mortgage Servicing Division (761)
  PO Box 71375
  San Juan, PR 00936-7077
• Remember to write down the mortgage loan number on the check or money order.

Call the Collection Call Center at 787.522.1518 787.522.1518 and an adjuster will guide you on what payment options or agreements are available to you.

Other Topics to Manage Your Mortgage

Services

Learn more about all available services.

Loss Mitigation

If you are facing a difficult financial situation, the Loss Mitigation program could help you. Find out more about available alternatives.

Contact Us

Get in touch with us directly.

Frequently asked questions

1. When is my mortgage payment effective?
2. What is the grace period?
3. What does the mortgage payment cover?
4. Can the regular mortgage payment change?
5. Can I make payments to the mortgage principal?
6. Having problems making your payments?

Documentos necesarios

La documentación financiera dependerá de cuál sea tu fuente de ingresos, el tipo de préstamo y requisitos del inversionista y/o el garantizador del mismo. Durante la entrevista y en la carta, te notificaremos los documentos específicos aplicables a tu caso.

A continuación, enumeramos algunos de los documentos comúnmente requeridos. Este listado no es exhaustivo y podría variar dependiendo la situación particular y requisitos del tipo de préstamo (inversionista, asegurador o garantizador).

Asalariado, Seguro Social, pensión y rentas

• Talonarios que cubran un periodo de 30 días
• Dos estados bancarios que muestren la cantidad de ingreso depositado
• Planillas recientes
• W2
• Carta de adjudicación del beneficio

Empleo por cuenta propia / servicios profesionales

• Planillas recientes firmadas del negocio o del individuo
• Estado financiero reciente (profit / loss), firmado y fechado
• Dos estados bancarios que evidencien la cantidad de ingreso depositado

Evidencias de gastos

Solamente para préstamos FHA

Evidencia de mi situación (hardship)

Debes proveer documentos que muestren la situación adversa e involuntaria que te impide cumplir con tu pago mensual hipotecario.

Reducción de ingresos

• Carta del patrono
• Talonarios antes y después de la reducción
• Planillas del periodo afectado

Reducción de ingresos

• Carta del patrono
• Talonarios antes y después de la reducción
• Planillas del periodo afectado

Aumento en gastos / gastos extraordinarios

• Estados bancarios que muestren los gastos
• Facturas
• Copias de cheques pagados

Enfermedad

• Declaración escrita del deudor
• Evidencia del beneficio de incapacidad
• Certificación médica
• Facturas médicas

Divorcio

• Sentencia de divorcio
• División de bienes gananciales

Muerte de deudor o codeudor

Reubicación o transferencia por trabajo

• Copia firmada de la oferta
• Carta del patrono
• Orden de cambio de estación permanente PCS - militares

• Terms and Conditions of Use
• Accessibility Policy
• Privacy Policy
• Diversity Policy
• Weblinking Practices

• FDIC Insurance Notice
• Unclaimed Funds
• Unclaimed Funds, International Banking Center
• Credit Reporting Disputes
• EthicsPoint

• Security
• ZAPortal for Employees
• ZAPortal Popular Retirees
• Jobs
• Corporate Sustainability
• Awards and Recognitions
• Donations and Sponsorships

Routing numbers:

Deposit accounts: Puerto Rico ( 021502011 ) / Virgin Islands ( 021606674 ) / Tortola ( 021502011 )

Protect yourself against fraud:

Never share confidential information about your accounts, such as: username, password or Social Security number through emails, on social media or on external websites. Popular won’t ask you to disclose your confidential information.

Contact us:

TeleBanco Popular ® : 787.724.3650

Hearing Impaired (TDD): 787.753.9677

209 Ave. Ponce de León San Juan, PR 00918

Escoge tu región para obtener información sobre productos y servicios.

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Credit Reporting Disputes You have the right to dispute the accuracy of the credit information we have reported by writing to us and describing the specific information that is inaccurate or in dispute, and the basis for any dispute with supporting documentation, to the address below.

Banco Popular de Puerto RicoPO Box 71589San Juan PR 00936

Please write a letter with the following information:

• Full name
• Mailing address
• Account number in question
• Date of birth
• A detailed description of the issue and the desire resolution.